Nasdaq

Global Study Finds Organizational CX Maturity is Rising but Gap Between Leaders and Laggards is Widening as AI Race Accelerates

Independent study commissioned by LogMeIn reveals opportunity to make CX a differentiator with an execution-focused strategy that prioritizes self-service and continual optimization BOSTON, Aug. 19, ...
Business Wire

Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.
CMS Wire

Raise the Bar on Customer Experience with Maturity Models

Gone are the days when a brand could get away with a mobile experience that's a miniaturized version of the desktop website. Gone too are the days when it was acceptable to forget a logged in customer ...