Many shoppers think of returns as a no harm, no foul transaction. If they deem a purchase unnecessary, and the product is unused and easy to resell, they're largely right. However, retailers are now ...

New research has revealed the huge cost of returns fraud. Omnichannel returns management specialist ReBound Returns analysed data from one million returned orders on behalf of retail clients between ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Retail returns are a massive $850 billion problem by 2025, ...

According to reports, more than 50% of us returned a Christmas gift during the 2023 holiday season. Clothing topped the list with home decor following close behind. But with holiday returns also comes ...

Bill Stewart, the owner of LI Toy and Game on Long Island, New York, estimates that he gets "screwed over" by return shenanigans twice a month. Customers falsely claim an item he shipped wasn't as ...

Target $TGT is trying to fight fraudulent returns with a more clearly defined policy update. In a recent update on it’s website, Target said it “reserves the ...

J.P. Pressley is a former editor at Manifest and contributor at BizTech magazine. Just as return fraudsters use different tactics to pull the wool over retailers’ eyes, stores can use different ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Spotting designer knockoffs is now easier than ever. French luxury brand Lacoste is using Vrai, an AI ...

Consumers returned nearly $900 billion worth of merchandise in 2024. While returns are considered a routine cost of doing business, return fraud is on the rise, leading retailers to turn to artificial ...

know all too well the doubled-edge sword of the holiday season. It’s your most lucrative time of year but it’s also the time of year when return fraud occurs, which cuts into your profits. This year, ...