In an era dominated by AI‑powered cameras, smart shelves and predictive analytics, the traditional mystery shopper strategy for retailers might seem like a thing of the past. But as the founder and ...

Imagine being on the TV show “Undercover Boss” and finding out that the new hire you’ve been training is actually the top dog of the company. On the popular television program, CEOs go undercover as ...

The latest alert from the Internet Crime Complain Center (IC3) says mystery, or "secret shopper," schemes are rampant. This employment offer comes via email or regular mail, and promises to hire the ...

Mystery shopping can be a great way to earn extra money, working very conveniently on your time and without anyone looking over your shoulder. Many people who are looking for work at home jobs tend to ...

Dispensaries and cannabis brands are increasingly borrowing a page from mainstream retail by using secret shoppers to evaluate the in-store experience. Secret shoppers enter a store like any other ...

Mystery shoppers go undercover to help businesses improve their customer service experience. But just how do you become a secret shopper, and how much can you make?