Synthflow AI proudly announces its placement as a Pioneering Solution on the CMP Prism for Voicebot/Conversational IVR. The ...

US-based voice AI company SoundHound AI has agreed to acquire LivePerson, a Nasdaq-listed enterprise technology firm specialising in conversational AI and digital customer engagement, for $43m. The ...

On Thursday, the AI startup Sesame, co-founded by Oculus’ founders and others from the VR company that sold to Meta, released a public preview of the conversational AI agents it’s been developing for ...

Chief financial officer James Hom said SoundHound's recently launched agentic AI platform, OASYS, was helping it win more ...

Agentic artificial intelligence (AI) has had a unique impact on the customer service industry. Chatbots and agents leverage natural language processing and machine learning to engage with customers in ...

The company’s new LLM does speech recognition and processing all within the model, but speech output is split out. This ...

CarMax deployed Sierra's voice AI for inbound sales calls in May — and it's landing amid a wave of similar enterprise wins ...

The new AI-powered conversational search brings intuitive, customized trip planning, making it easier for guests to book more ...

Today, the automotive industry is moving to a new phase, a phase where software is as crucial as engines, batteries and ...

Lawmakers emphasize that the law applies to conversational chatbots whose “main purpose is human interaction,” and not ...